- CHELMSFORD: 01245 205800
- BENFLEET : 01268 649033
We are committed to providing the best possible service to all our Clients. However, if at any point you become unhappy or concerned about the service we have provided, or your bill, then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the fee earner with conduct of your matter to discuss your concerns and they will do their best to resolve any issues.
“any expression of client dissatisfaction, however it is expressed”.
In order to progress matters efficiently we aim to observe the following timetable but ask that you treat the response dates as targets only:
2.1 Within 2 working days of receiving a formal written complaint we will send you a letter acknowledging your complaint and inviting you to confirm or explain the details by completing and returning the Complaint Form or arranging an alternate way to communicate to us e.g. a meeting at the office, if appropriate.
2.2 We will record your complaint in our Central Register and open a separate file for your complaint.
2.3 Within a further five working days of receipt of your Complaint Form or letter of complaint or your complaint having been communicated to us in an alternate agreed method, we will acknowledge it and confirm what will happen next.
2.4 We will also let you know the name of the person who will be dealing with your complaint.
2.5 We will then start to investigate your complaint. This will normally involve the following steps:-
2.6 If a meeting takes place, the Principal Solicitor will write to you to confirm the fact and any solutions he/she has agreed with you within 5 working days of the meeting.
At this stage, if you are still not satisfied you may write to the Legal Ombudsman (address below)
3.1 The legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have then you must take your complaint to the Legal Ombudsman within six months of receipt of a final response to your complaint and no more than one year from the date of
act/omission; or no more than one year from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them on:
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00am to 5.00pm. Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines. Calls are recorded and may be used for training and monitoring purposes.
For minicom call 0300 555 0333
Email: [email protected]
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ.
If we have to change our timescales above, we will let you know and explain the reasons.
The Solicitors Regulation Authority can help you if you are concerned about our behavior. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority
Reviewed 29th August 2023 Thushara Collins
ExcellentBased on 207 reviewsAbdullah Davis2024-04-25Very helpful and polite and explain everything as it goes alongJo Skingle2024-04-19I would highly recommend the services of the Family Department at T.G.Collins solicitors. From beginning to end the process was made easy by Jigyasa. I was treated with respect, politeness and professionalism. I would recommend anyone looking to instruct a solicitor to act on their behalf for a smooth, efficient and positive outcome in a divorce settlement. Thushara and her team are amazing. The most difficult and challenging of times were made easier with honest, upfront and precise information to ensure success in my divorce settlement. Thank you to you all. JoDavid Stevens2024-04-10I personally found solicitor Mrs Collins extremely helpful and totally professional in assisting me with my legal matter. Her knowledge was impeccable within every response she had given me. Rating ⭐️⭐️⭐️⭐️⭐️Mark Prior2024-04-09We used TG Collins to handle the sale of our house, communications were clear, service was great - everything went smoothly, would definitely use them again.LeeleeC :*2024-04-04I have been with Thushara and her team for just over a year now, using their services for child matters, divorce and financial matters and me and my family are happy and more than grateful for the way we have been listened to, respected and assisted during these difficult times.I would 100% recommend TG Collins to anybody for professional assistance.R K2024-03-28Did a quick Google search after getting their quote back for Conveyancing which was the cheapest. Saw lots of 5star reviews and can see why. Nitu dealt with my case and was efficient and professional. They respond very quickly to emails. Have used around 10 Conveyancing firms all together until now, they are easily the best.Rebecca Kemal-ur-Rahim2024-03-04Simi dealt with my flat sale incredibly efficiently - there were a number of obstacles that she helped me to navigate and she was extremely helpful and patient throughout the whole process. I hope to use TG Collins again now with my next property purchase, I highly recommend them.Denis Melciu2024-03-01T. G. Collins handled my divorce case in a professional manner. Very easy to work with amd reasonably priced. 100% reccomend.Geoff Clarke2024-02-09Superb service, highly professional people, warm & friendly approachRichard Vince2024-01-30Tanisha at T G Collins was excellent to work with. She and her team kept me updated, sent me documents promptly and responded to requests for information quickly. They handled every stage of the house sale with minimum fuss and maximum efficiency, I highly recommend them.
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